Returns & Exchanges
Customer Service
Returns & Exchanges
If a jersey is not right — wrong size, not what you expected, or an issue with the order — here is how to send it back and what happens next.
- 30 days
- Postage paid returns
- Refund to original method
return-window
01Return Window
Most in-stock items can be returned within 30 days days of delivery. The clock starts when the carrier first scans the parcel, not when you open the box.
eligibility
02What Can Be Returned
Items in their original condition, unworn and unwashed, with the tags attached, can be returned. That covers the vast majority of what we sell.
- In-stock, unworn items with original tags can be returned for a full refund.
- Items with manufacturing or printing faults can be returned regardless of wear.
- Items received as the wrong size or the wrong product can be returned or exchanged.
- Custom or personalized items (name and number added) cannot be returned or exchanged.
- Items that have been worn, washed, altered or have the tags removed.
- Products bought during a clearance or final-sale promotion, where the product page says so.
how-to
03How to Start a Return
Contact us
Send us your order number and which items you want to send back. We will confirm eligibility and issue a return address.
Pack the items
Use the original packaging where you can, include the order note, and make sure the tags are still attached.
Send the parcel
Choose a tracked shipping service and keep the receipt — it speeds up the refund if anything needs checking.
Get your refund
We inspect the parcel on arrival and issue the refund to your original payment method.
Postage costs for returns are paid by the customer, unless the item arrived damaged, faulty or incorrect, in which case we cover it. If you would prefer a prepaid label, say so in your message and we will send one if the reason qualifies.
refunds
04Refunds & Timelines
Refunds are issued to the original payment method. Once your parcel reaches us, please allow 3–5 business days business days for the return to be inspected, and 5–10 business days business days for the refund to be processed by your payment provider. Banks and card issuers then take a further 3–10 business days business days to post it to your account.
How the refund timeline breaks down.
| Stage | Typical time |
|---|---|
| Parcel arrives and is inspected | 3–5 business days business days |
| Refund issued to your payment method | 5–10 business days business days |
| Posted by your bank or card issuer | 3–10 business days business days |
exchanges
05Exchanges & Sizing
The fastest way to exchange is to return the original and place a new order. That way the replacement is not held up behind the return inspection, and you are not waiting on a refund to come back before you can order again.
If you would rather we ship the replacement first and take the original back afterwards, message us — we arrange that for in-stock items where the size is available. If the item you want is out of stock, we will let you know and offer a refund instead.
Size runs can vary a little between programs and fabric weights. If you are between sizes, the Size Guide explains how each fit runs, and you can message us with your measurements for a specific recommendation.
issues
06Damaged or Incorrect Items
If your order arrives damaged, has a printing fault, or contains the wrong item or size, contact us within 7 business days business days with your order number and a photo of the problem. We will arrange a replacement or a full refund, and cover the return postage.
Please photograph the fault before the item is washed or altered, and keep the packaging until the case is resolved.