Shipping & Delivery
Customer Service
Shipping & Delivery
How your order gets from our warehouse to your door, what it costs, and how long each step takes. Free shipping applies once your order reaches $68.
- Free shipping over $68
- Tracked on every order
- Ships worldwide
processing-time
01Processing Time
Most in-stock items are prepared within 3–7 business days business days. You will receive an order confirmation by email as soon as the order is placed, and a separate dispatch email with a tracking link the moment the parcel is handed to the carrier.
shipping-options
02Shipping Options
Current rates. Rates may change, so the figure shown at checkout is the one that applies to your order.
| Method | Cost | Applies to |
|---|---|---|
| Standard shipping | Free on orders $68+ | Orders at or above $68 |
| Standard shipping | $4.99 | Orders below $68 |
| International shipping | Calculated at checkout | Orders outside the domestic market |
delivery-times
03Delivery Times
Delivery estimates below are estimates, not guarantees — customs, weather and carrier routing all sit outside our control. The estimate shown at checkout is calculated from your destination and the method you select.
Typical delivery windows from dispatch.
| Destination | Standard |
|---|---|
| Domestic | 7–15 business days |
| Canada & Mexico | 7–15 business days |
| Europe & UK | 7–15 business days |
| Asia-Pacific | 7–15 business days |
| Rest of world | 7–15 business days |
tracking
04Tracking Your Order
Tracking goes live as soon as the parcel is scanned by the carrier. Use the Track Your Order page with your order number to see the latest scan, or click the tracking link in the dispatch email.
- The dispatch email contains a direct tracking link — no login required.
- Tracking can take a few hours to show the first scan after the label is created.
- If a parcel has not moved for several days, message us and we will check with the carrier.
international
05International Orders
International parcels are dispatched with tracking included. Please note that import duties, taxes and customs handling fees are determined by your country and are the responsibility of the recipient. These charges are not included in the order total and cannot be collected by us after the fact.
- Provide a complete, deliverable address — a missing apartment or unit number delays the parcel.
- A phone number helps the carrier reach you if the address needs correcting.
- For remote or rural destinations, allow extra time for the final leg of the journey.
custom-orders
06Custom & Personalized Items
Any product with a name, number, or other customization added is produced specifically for you. Those items cannot be produced ahead of time, which means they sit outside the standard processing window above. The product page states the production time for customized items before you add them to your cart.
Because custom items are made for one order, they are not eligible for the same return treatment as in-stock products. If a custom item arrives with a printing error or arrives damaged, contact us within 7 business days business days and we will make it right.