Track Your Order
Customer Service
Track Your Order
Enter your order number to see the latest carrier scan. If you cannot find your order number, it is in the confirmation email and at the top of your order history.
- Live carrier scans
- No account needed
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01Finding Your Order Number
- In the order confirmation email, right under the heading.
- At the top of your order history if you have an account with us.
- On the packing slip inside the parcel, if it has already arrived.
Order numbers look like a short string of letters and numbers. If you are copying it from an email, check that you have not picked up a space at the end.
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02What The Scans Mean
The scans you are most likely to see.
| Scan | What it means |
|---|---|
| Order received | We have your order and payment. |
| Preparing | Being picked, checked and packed at our warehouse. |
| Customizing | A personalized item is being produced. This stage takes longest. |
| Dispatched | The parcel is with the carrier and tracking is live. |
| Out for delivery | On the van for the day. |
| Delivered | Signed for at the address on the order. |
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03Which Service Did I Choose?
How each service shows up in the tracking timeline.
| Service | What you will see |
|---|---|
| Standard | A tracking number appears once the parcel is dispatched, with carrier scans at each facility. |
| International | Tracking shows the parcel leaving the origin country, then the destination country. A customs step may appear as a hold. |
The service you selected is shown on your order confirmation and on the dispatch email. If it does not match what you expected, contact us and we will check the order.
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04If Tracking Has Not Updated
Tracking can take a few hours to show its first scan after the label is created, and international parcels often sit at a local facility for a while before the next scan appears. That gap is normal and does not mean the parcel is lost.
If a domestic parcel has not moved for several business days, message us with your order number and we will open a trace with the carrier.