01Scope

This policy covers refunds for orders placed with College Fan Hub. It applies to in-stock items that are returned within 30 days of delivery, and to faulty, damaged or incorrect items, including custom items. The process is the same in each case; what differs is how quickly the refund is processed.

02Refundable Items

• In-stock items in their original condition, unworn and unwashed, with tags attached.
• Items with a manufacturing fault, a printing error, or damage on arrival.
• Items that were shipped as the wrong product or the wrong size.
• Custom items that arrive with a printing fault or damaged, within 7 business days of delivery.

03Non-Refundable Items

• Custom or personalized items that were produced correctly, because they cannot be resold.
• Items that have been worn, washed, altered, or had their tags removed.
• Items bought during a clearance or final-sale promotion where the product page states so.
• Gift cards and other stored value instruments, once issued.

04Return Postage

Return postage is on us in every case. We send a prepaid label for the parcel back, whether the item was faulty, damaged, or incorrect. We recommend a tracked service and keeping the receipt.

05Refund Amounts

We refund the amount paid for the items being returned. Original shipping charges are not refunded unless the fault was ours. Where a discount was applied to the original order, that discount is recalculated across the items actually returned, so you are not charged for a discount you no longer qualify for. Duties, taxes and customs fees charged by your country are not refundable, as they are not collected by us.

06Timelines

The refund process, step by step. Business days exclude weekends and public holidays.

07How To Request A Refund

1. Send us a message — Include your order number and which items you are returning. We will confirm eligibility and issue a return address.
2. Pack the items — Original packaging where available, tags still attached, order note included.
3. Send the parcel — Use a tracked service and keep your receipt.
4. Receive your refund — Once the parcel is inspected, the refund is issued to your original payment method.

08Late Or Missing Refunds

If the timeline above has passed and the refund has still not reached you, check with your bank or card issuer first, as the posting step is on their side. If that does not resolve it, send us your order number and we will trace it with them.

09Cancellations

Orders can usually be changed or cancelled before dispatch. Contact us as quickly as possible, and we will do what we can. Once an order is with the carrier it can no longer be cancelled, and it becomes a return instead.

10Contact

Send refund requests to fanservice2026@outlook.com with your order number, or use the contact page. We answer every message, usually within 1–3 business days.